Privacy policy

The Souled Sprout (“we,” “our,” or “us”) operates the website thesouledsprout.com (the “Site”). This Privacy Policy explains how we collect, use, store, and protect your information when you visit our Site, place an order, or interact with our services.

By using our Site, you agree to the terms described in this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information from you when you visit our Site, place an order, contact us, or interact with our products and services.

Personal Information

Personal information may include details that can identify you as an individual, such as:

  • Your name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order details
  • Payment-related information
  • Any information you provide when contacting us for support

Non-Personal Information

We may also collect non-personal and technical information, such as:

  • IP address
  • Browser type
  • Device information
  • Pages visited on our Site
  • Time spent on the Site
  • Website usage and interaction data

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process, confirm, and deliver your orders
  • To communicate with you about your purchases, delivery updates, inquiries, or support requests
  • To provide customer service and respond to your questions
  • To improve our website, products, services, and customer experience
  • To personalize your experience on the Site
  • To send promotional emails, newsletters, product updates, or special offers, only where you have chosen to receive them
  • To analyze website performance, customer behavior, and trends
  • To prevent fraud, protect our business, and maintain the security of our Site

3. Cookies

Our Site may use cookies and similar technologies to improve your browsing experience, remember your preferences, track website performance, and understand how visitors use our Site.

Cookies are small data files stored on your device through your browser. You can choose to disable cookies through your browser settings. However, some parts of the Site may not function properly if cookies are disabled.

4. Third-Party Services

We may use trusted third-party service providers to help us operate our business and provide a smooth shopping experience. These may include:

  • Payment processors
  • Delivery and courier partners
  • Email marketing platforms
  • Website hosting providers
  • Analytics tools such as Google Analytics
  • Advertising platforms such as Google, Meta, or similar services

These third-party providers may access your information only when necessary to perform their services. They are not permitted to use your personal information for purposes unrelated to the services they provide to us.

5. Payment Information

Payments made through our Site may be processed by secure third-party payment providers. We do not directly store your full card details on our systems.

Payment information is handled securely by the relevant payment provider in accordance with their own security and privacy practices.

6. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, please note that no method of online transmission or electronic storage is completely secure. While we do our best to protect your information, we cannot guarantee absolute security.

7. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties.

We may share your information only in the following situations:

  • With service providers who help us process orders, deliver products, manage payments, send communications, or operate our website
  • When required by law, regulation, legal process, or government request
  • To protect the rights, property, safety, or security of The Souled Sprout, our customers, or others
  • In connection with business transfers, such as a merger, sale, or restructuring, if applicable

8. Marketing Communications

If you choose to subscribe to our newsletter or marketing communications, we may send you updates about our products, offers, launches, and self-care content.

You can opt out of marketing emails at any time by using the unsubscribe link in our emails or by contacting us directly.

Please note that even if you opt out of marketing emails, we may still send you important order-related or service-related communications.

9. Your Rights

You may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, subject to legal, payment, delivery, or business record requirements
  • Withdraw consent for marketing communications
  • Contact us with questions about how your information is used

To exercise these rights, please contact us using the details provided below.

10. Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, legal compliance, accounting, reporting, and business record requirements.

When your information is no longer required, we will take reasonable steps to delete or securely store it in accordance with applicable requirements.

11. Children’s Privacy

Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.

If we become aware that we have collected personal information from a child under 18 without appropriate consent, we will take reasonable steps to delete that information.

12. External Links

Our Site may contain links to third-party websites, social media pages, or platforms. We are not responsible for the privacy practices, content, or security of those third-party websites.

We recommend reviewing the privacy policies of any external websites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or legal requirements.

Any updates will be posted on this page. The updated version will be effective from the date it is published on the Site.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us at:

The Souled Sprout

Email: thesouledsprout@gmail.com
Address: Cresvia Co. F.Z.C. , Ajman Freezone C1 building, B.C. 1305630, Ajman Free Zone