Terms of service

The Souled Sprout is operated by Cresvia Co. F.Z.C. (“The Souled Sprout,” “we,” “our,” or “us”). We operate the website thesouledsprout.com (the “Site”).

By accessing or using our Site, placing an order, or engaging with our products and services, you agree to comply with these Terms & Conditions, along with our Privacy Policy, Shipping Policy, and Refund & Return Policy.

Please review these terms carefully. We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be effective once posted on this Site. Your continued use of the Site after any changes are posted means you accept the updated terms.

1. Use of the Site

You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use this Site for personal shopping, browsing, and lawful purposes only.

You agree not to:

  • Copy, reproduce, sell, or exploit any part of the Site without our written permission
  • Use the Site for unlawful, fraudulent, harmful, or unauthorized purposes
  • Attempt to interfere with the security, functionality, or operation of the Site
  • Misuse our content, product images, descriptions, branding, or intellectual property

We reserve the right to restrict, suspend, or terminate access to the Site if these terms are violated.

2. Site Operation

The Souled Sprout is operated from the United Arab Emirates.

We make no representation that the Site or its products are appropriate or available for use in locations outside the UAE. If you access the Site from outside the UAE, you are responsible for complying with any applicable local laws and regulations.

3. Products and Availability

We offer mindful stationery, journals, planners, affirmation cards, self-care products, and related items.

We do our best to display product details, descriptions, prices, and images accurately. However, slight variations in color, size, design, packaging, or appearance may occur due to photography, screen settings, product updates, or supplier changes.

Product availability may change without notice. We reserve the right to limit quantities, discontinue products, or cancel orders if an item becomes unavailable.

4. Pricing and Payments

All prices are displayed in AED unless otherwise stated.

Payments on the Site may be accepted through approved payment methods, including Visa and Mastercard debit or credit cards in AED.

For any multi-currency transactions, the final price and currency selected at checkout will be reflected in your transaction receipt. Your bank or payment provider may apply additional currency conversion fees or charges, which are outside our control.

By placing an order, you confirm that the payment details provided are accurate and that you are authorized to use the selected payment method.

5. Orders and Purchases

Once you place an order on the Site, you will receive an order confirmation by email, SMS, WhatsApp, or through the Site, depending on the available communication method.

We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:

  • Product unavailability
  • Incorrect pricing or product information
  • Payment failure
  • Suspected fraud or misuse
  • Delivery limitations
  • Violation of these Terms & Conditions

If your order is cancelled after payment has been made, any eligible refund will be processed to the original payment method.

6. Shipping and Delivery

Delivery is currently available within the United Arab Emirates only.

Shipping timelines, delivery fees, failed delivery attempts, and related terms are explained in our Shipping Policy. By placing an order, you agree to the terms stated in our Shipping Policy.

For order-related queries, please share your order number so we can assist you faster.

7. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are subject to our Refund & Return Policy.

Refunds, where approved, will be processed to the original payment method used for the purchase. Processing times may vary depending on your bank or payment provider.

Items that are used, damaged after delivery, written in, customized, personalized, or marked as final sale may not be eligible for return, refund, or exchange unless they arrive damaged, defective, or incorrect.

8. Your Account

If you create an account on our Site, you are responsible for maintaining the confidentiality of your account details, including your username and password.

You are responsible for all activities that occur under your account. Please notify us immediately if you believe your account has been accessed without authorization.

We are not responsible for any loss or damage resulting from your failure to keep your account information secure.

9. Age Requirement

By using this Site or placing an order, you confirm that you are at least 18 years old or are using the Site under the supervision of a parent or legal guardian.

If you are under 18, you are not permitted to register, place orders, or conduct transactions on this Site without appropriate parental or guardian consent.

10. Intellectual Property

All content on this Site, including text, product descriptions, designs, images, graphics, logos, icons, videos, website layout, branding, and other materials, belongs to The Souled Sprout, Cresvia Co. F.Z.C., or its licensors.

This content is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, display, sell, or use any content from the Site for commercial purposes without our prior written permission.

11. User Submissions and Reviews

If you submit reviews, comments, photos, feedback, testimonials, or other content to us through the Site, email, WhatsApp, social media, or any other channel, you confirm that the content is accurate, lawful, and does not violate the rights of any third party.

By sharing such content with us, you allow us to use it for customer service, marketing, website improvement, product development, and promotional purposes, unless you clearly request otherwise.

We reserve the right to remove or decline any content that we consider inappropriate, misleading, offensive, or unlawful.

12. Third-Party Links

The Site may include links to third-party websites, platforms, payment providers, delivery partners, or social media pages.

We are not responsible for the content, policies, security, accuracy, or practices of third-party websites. Accessing third-party links is done at your own risk.

We recommend reviewing the terms and privacy policies of any third-party websites you visit.

13. Prohibited Use

You agree not to use the Site for any purpose that is unlawful, harmful, abusive, fraudulent, or in violation of these Terms & Conditions.

You must not:

  • Use the Site to conduct fraudulent transactions
  • Attempt to gain unauthorized access to the Site or customer data
  • Upload or transmit viruses, malware, or harmful code
  • Copy or misuse our brand, products, images, or content
  • Interfere with the normal operation of the Site
  • Use the Site in a way that damages our reputation, business, or customer experience

14. Warranty Disclaimer

The Site and its content are provided on an “as is” and “as available” basis.

While we aim to keep the Site accurate, secure, and updated, we do not guarantee that the Site will always be error-free, uninterrupted, secure, or free from technical issues.

We do not guarantee that product descriptions, images, prices, availability, or other content will always be completely accurate, although we make reasonable efforts to ensure correctness.

15. Limitation of Liability

To the fullest extent permitted by applicable law, The Souled Sprout and Cresvia Co. F.Z.C. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site, purchase of products, delay in delivery, inability to access the Site, or reliance on information provided on the Site.

Our total liability for any claim related to your purchase shall not exceed the amount paid by you for the specific product or order giving rise to the claim.

16. Indemnification

You agree to indemnify and hold harmless The Souled Sprout, Cresvia Co. F.Z.C., its owners, employees, partners, and service providers from any claims, damages, losses, liabilities, costs, or expenses arising from your misuse of the Site, violation of these Terms & Conditions, or infringement of any rights of a third party.

17. Applicable Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.

Any disputes arising from your use of the Site, purchases, or these Terms & Conditions shall be subject to the jurisdiction of the courts of the United Arab Emirates.

18. Violation of Terms

If you violate these Terms & Conditions, we may suspend or terminate your access to the Site, cancel orders, restrict future access, or take legal action where necessary.

We may also disclose information when required to comply with legal obligations, regulatory requirements, court orders, or government requests.

19. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, Site, products, services, or legal requirements.

Any updates will be posted on this page. Your continued use of the Site after the updated terms are posted means you accept the revised Terms & Conditions.

20. Contact Us

If you have any questions about these Terms & Conditions, your order, or our policies, please contact us at:

The Souled Sprout
Operated by Cresvia Co. F.Z.C.

Email: thesouledsprout@gmail.com
Phone: +971 55 902 4363
WhatsApp: Chat on WhatsApp

Address: Cresvia Co. F.Z.C., Ajman Freezone C1 Building, B.C. 1305630, Ajman Free Zone, United Arab Emirates

Business Hours: Monday to Friday, 10:00 AM – 7:00 PM (GST)

For order-related queries, please include your order number so we can assist you faster.

Trade Number: 44517
VAT Number: 105228283500001